Shipping Policy

Last Updated: 09-04-2026

Thank you for shopping with Raysence. This Shipping Policy explains how we handle order processing, shipping, and delivery.

1. Order Processing

  • All orders are processed within [1–3 business days] after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • In case of high order volumes, processing may be slightly delayed. We will notify you if there is a significant delay.

2. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.
  • We may offer:
    • Free shipping on orders above ₹999

3. Delivery Time

Estimated delivery timelines:

  • Within India: 3–7 business days
  • Remote areas: 5–10 business days

Please note:

  • Delivery times are estimates and may vary depending on courier availability and location.
  • Unexpected delays may occur due to weather, strikes, or logistical issues.

4. Shipping Partners

We work with trusted courier partners to ensure safe and timely delivery of your orders.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID/link via email or SMS.
  • You can use this tracking link to monitor your shipment status.

6. Delivery Issues

Incorrect Address

  • Please ensure that your shipping address is accurate.
  • We are not responsible for delivery failures due to incorrect or incomplete addresses.

Failed Delivery Attempts

  • Our courier partners may attempt delivery multiple times.
  • If delivery fails, the package may be returned to us.

7. Delayed or Lost Packages

  • If your order is delayed beyond the estimated delivery time, please contact us.
  • In case of lost shipments, we will investigate with the courier and provide a resolution (replacement or refund, as applicable).

8. Damaged Packages

  • If you receive a damaged package:
    • Do not accept the delivery if visibly damaged, or
    • Record an unboxing video and contact us within [24–48 hours]
  • We will assist with replacement or refund after verification.

9. International Shipping (Optional)

  • Currently, we [do/do not] offer international shipping.
  • If available:
    • Delivery timelines: [7–15 business days]
    • Customers are responsible for customs duties and taxes.

10. Contact Us

For any shipping-related questions or concerns, please contact:

  • Email: info@raysence.com
  • Phone: 9930250339

⚠️ Note

Shipping timelines are estimates and not guaranteed. Delays caused by external factors are beyond our control, but we will always do our best to assist you.

If you want, I can next create:

  • Refund & Return Policy (very important for Indian ecommerce)
  • Privacy Policy (for compliance)
  • COD (Cash on Delivery) policy if you plan to offer it